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Frequently asked questions
How do I set up my business page?
It is easy! First, subscribe as a Netberg User. Then, open your business page and fill all required fields. You will receive a confirmation email and you will be ready to start.
What do I need to register my business?
YOU MUST BE REAL. When you fill your information you must provide your real business’ name, address, company registration number, phone number, e-mail address, and valid payment information. You are warrant that your are duly organised, validly existing and in good standing under the laws of your country, and you have all requisite right, power and authority to enter into this. Please read our Business Participation Agreement for more eligibility criteria.
What do I need to use my web page?
It is that simple. You need no skills nor tech knowledge and it takes you 5 minutes to set up your website. When you set-up e-commerce to sell your products, we will ask you for your bank account so that we can pay you for what you sell and you will need a printer to print out your delivery notes.
How can I manage my business page?
You have everything within one page. You can upload your logo and background cover, your locations with their opening times, multiple pictures in your gallery, place products in your e-store, and you will have a form where to get contacted.
What is the dashboard?
The dashboard is your personal control panel where you will find orders to be shipped, complaints that need your attention, and every other relevant information you may need such as shipment information, payment details, and customer reviews.
How can I sell my products?
You can list your products on the e-store in your own business page so that they are visible to every one. You only need to insert a picture of the product, its price, a short description of it, its category and you have to tick whether you want us to manage the shipment them for you or not and if the products are available for in-store pick up. Prices shall include VAT and shall not include the shipment fee and the administration fee.
You just need to make sure that products you list for sale are available, and that they ship from the location you have list in your dashboard.
How does it work once my products are sold?
We take all the hassle away from you. When customers place orders we collect the payment on your behalf, we check it, then we let you know it’s time to pack your products by placing the invoice label that we send to you. If you choose that we manage the shipment for you, you let us know when the goods are ready for pick-up and we get a courier to pick up your products you’re your shop and deliver to your customer. We transfer your money to you within 30 days, directly on your bank account, and net of our 5% commission. Again, that’s simple! And in case you ship the goods yourself, you shall inform us that the order has been shipped. Please read our Business Participation Agreement for applicable policies and guidelines, and the Netberg payment service.
How much shall I pay for the service?
Setting up your website is totally FREE. You only shall pay Netberg a 5% commission on sales. Actually, these are sales that you would not have done not being online, so it is definitely worth it! For you to know, an additional £1.00 shipment fee over the delivery charge will be charged to buyers if sellers decide to use our shipment service. And an additional £0.50 administration fee will be charged to the buyers to cover the transaction cost. Please read our Business Participation Agreement for sellers’ listing fees and payment terms.
What if a refund is requested?
A buyer can seek reimbursement from you within 15 days. In that case, you should discuss, negotiate and agree upon actions to take on the platform. If an agreement is not reached, we reserve the right to decide, whether the reimbursement should be made or not. If you agree or we decide that reimbursement should be made, the buyer should return your products and we will return the money to the buyer, net of shipment costs. If no reimbursement is made, you will normally receive your money within 30 days. Please read our Business Participation Agreement for the Netberg payment service.
How do I close my account?
We do hope you do not, you may terminate your participation at any time by informing us using the standard method or contacting us privately. Upon termination, you must pay us whatever applicable fees incurred prior to the effective date of the termination and any pending transactions on the website will be cancelled. Please read our Business Participation Agreement for the Termination policy.
What about privacy?
Do not worry. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We may only share customer information with subsidiaries Netberg controls that either are subject to our Privacy Notice or follow practices at least as protective as those described in our Privacy Notice. Please read our Nerberg Privace Notice for more information.
How can I contact Netberg?
We hope that these information are satisfactory. In case they are not, feel free to get in contact at firstname.lastname@example.org. We are very much happy to help!
How much does each shipment managed by Netberg cost? Who pays for it? Are there any limitations for the packages that we ask Netberg to manage?
Yes, we tried to make things as simple as possible for everyone. Just like any e-commerce website, it's the consumer that pays for the shipment. We managed to negotiate rates that are over 70% cheaper than the ones any business could achieve.
In the UK the cost is £6.50+VAT, in Italy is €5.00+VAT. Packages are collected from the seller and delivered to the buyer. The maximum weight for the packages is 32kg. The maximum lenght (the longest of three sizes) is 1.5m. The maximum girth is 3.30m. Girth is calculated as two times the sum of width and hight. Products must be properly packaged, ideally in cardboard. The seller is responsible to make sure that all packages you ask Netberg to manage are within the limits.